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Water amp Waste Water Division Manager I

Baltimore, MD

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Chief of Customer Support & Services Division (Division Manager I) City of Baltimore Department of Public Works Salary: $85,417 - $140,760 (Salary commensurate with experience) The City of Baltimore, Department of Public Works is seeking a Chief for the Customer Support & Services Division.  This position will serve as a senior leader within the Bureau of Water & Wastewater.  This is a Non-Civil Service position. Job Description: The Chief of the Customer Support and Services Division is responsible for ensuring the quality and effectiveness of utility meter, water billing and customer call center operations in Baltimore City and Baltimore County.  The Chief will provide leadership and direction for this Division. Qualifications: The ideal candidate will possess:  Excellent interpersonal, written and verbal communication skills; The ability to prioritize and execute tasks to meet tight deadlines; Considerable knowledge of best in class customer service practices within the water and wastewater utility industry; A self-driven work ethic needing minimal supervision to complete assigned work; Ability to establish and maintain effective working relationships including providing briefings to  management peers, direct reports, customers, key stakeholders and and the public; Capacity to set and achieve challenging, but realistic targets for Automated Meter Infrastructure  and Billing; Direct industry knowledge of water utility billing; meter reading and customer service in municipal environments; General knowledge of financial management, utility budgeting and accounting; Experience presenting utility and customer service related information to municipal clients and the general public; Experience leading a field operations team and communicating a safety culture and written and verbal objectives in clearly and concisely. The ideal candidate will have the following experience: Utility Billing Experience is preferred. Demonstrated experience in recognizing new trends and the ability to transfer that knowledge to staff. Minimum Qualifications: Experience: The applicant must demonstrate at least 5 years of customer relations experience and familiarity with project management in a utility revenue enhancement and billing area or managing a large customer-oriented organization. Education: Bachelor’s degree in Business Administration, Public Administration, Finance, Accounting, or related field.  Resumes will be accepted until the position is filled.  Please submit a cover letter and resume, which specifically addresses the expertise relevant to this position to:                                                                          Mr. Brendan Nagle Department of Public Works, Human Resources 200 Holliday Street, Suite 200 Baltimore, MD 21202 **** Baltimore City is an Equal Opportunity Employer ,

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