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Service Technician Water Treatment

Overland Park, KS

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Service Technician Water Treatment

Overland Park
Job #680613529
Job description Our Passion at Bluewater is to deliver contaminant free drinking water from the tap using the world’s best water purification technologies. We are Bluewater. We don’t just believe in the power of healthier drinking water from your tap, we dream, live, love and move with it. That’s why we do water like nature intended, pure and simple. Headquarters in Sweden, has regional office in London, Cape Town, Shanghai, Hong Kong, Seoul. This role is located at Overland Park, Kansas where our US regional office is. Job Summary Technical Support position is a technical role that responsible for problem solving for technical problems & questions and providing technical services to customers, outside sales and inside sales. This position will demonstrate success in sales and technical support to dealers, distributors and service companies that specialize in servicing clients in the water treatment industries. Key duties will include account liaison for technical support and product quality issues, dealer training and customer service. Main Responsibilities Provide technical support to sales and customers. Solve problems for quality issues, making joint sales calls with customers. Diagnose product problems and provide solutions for customers. Handles general customer inquiries as needed and be technical sales to fulfill sales job too if needed. Completes on site repair and maintenance tasks of customer equipment in a timely manner. Install water filtration systems for different events Deciphers initial diagnosis of technical problems while onsite, determines corrective action with support from senior Service Technicians Documents service and installation actions by completing forms, reports, logs and records Builds positive relationships with customers, maintains relationship with customers by identifying solutions and system improvements Updates job knowledge by participating in educational and job training opportunities Suggests innovative ideas to increase sales and improve customer service Performs other duties as assigned Additional Skills Required: Excellent customer focus skills including interpersonal and communication skills are vital for this role. Listening and conflict management skills are also important. Good organizational skills and problem solving abilities are necessary. The successful candidate will have strong computer skills, ability to work with detail. Proficiency in Microsoft Word and Excel is a must. Familiar with plumbing and water treatment process will be preferred. Familiar with Reverse Osmosis water purification is preferred but not required. Basic mechanical skill set Experience with water treatment Ability to work flexible shifts and adapt to changing work schedules Ability to troubleshoot, test, repair and service equipment Technical degree or certification preferred (training available) English literacy Trade shows travels (3-­5 times a year) as minimum plus 20% travel will be needed. Bluewater is an Equal Opportunity Employer. Responsibility, self - motivation and trust is priority in Bluewater. Job Type: Full­time
Updated 06/07/2018
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