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Job Details

Field Service Tech I C1546

Company name
Illinois American Water

Woodridge, IL

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Job Description:


Works professionally with customers while performing various customer service work including B-Box and sewer inspections, meter reads, tests and/or installs water meters, water quality sampling and testing, pressure testing and complaint resolution, other customer service related duties as required.

Follows department directives regarding customer satisfaction performance goals including safety initiatives.

Maintains and keeps equipment in proper and safe operating condition, performs minor repairs on equipment, maintains company vehicle including daily vehicle inspections.

Works well with other department’s providing assistance and guidance ensuring assigned projects are completed on time and correct documentation and customer follow up is completed.

Provides guidance and recommendations on resolutions to customer issues.

Effectively operates various equipment including line and meter locators, pressure gauges, sawzall, augers, b-box keys, and any other equipment necessary to complete assigned work.

Has expert working knowledge of reading, installing and testing water meters, meter reading equipment, including data logger.  

Can effectively and efficiently operate, adjust, and repair b-box and valve boxes and meter sets.

Has working knowledge of and can effectively implement and guide others on company procedures, policies and practices of Customer Service Department.

Participates in all required safety (including near miss reporting and PPE recommendations) as well as customer service training as guided by management.


Has heightened knowledge of industry safety and OSHA requirements, use of personal protective equipment (PPE)

Basic math, reading, correspondence & e-mail writing, good statistical and problem solving skills.

Has working knowledge of reading, installing and minor repair of water meters.  Can use meter-reading equipment, software including Tough Book and Click Mobile (order processing system), data logger, hand held reading devices, e-mail, GIS mapping and other necessary and related software to perform assigned tasks.

Has good knowledge of field service work using standard utility work and work tools and equipment.


Qualified candidates must possess a high school diploma or the equivalent, have ability to perform mathematical calculations related to the position with accuracy.

Ability to communicate effectively with external and external customers, written and verbal.

Mechanical background preferred

2 years experience in the water industry preferred

Possession of a valid Illinois driver’s license

Ability perform job duty related manual labor with ability to periodically lift up to 35 pounds

Work occasional overtime and possible modified work schedule to include late appointments and Saturday’s as well as participation in the On-Call Program

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada.  To learn more about American Water and additional career opportunities, visit

Primary Role

Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection.

Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed.

Key Accountabilities

Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection. Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed.

Works with utility crews and customers, performing various water and sewer utility repairs, maintenance, and a high level of customer service awareness.

Maintains and keeps equipment in proper and safe operating condition.

Performs minor repairs on equipment.

Performs required paperwork, when needed, accurately, completely, detailed, and on time.

Effectively operates various equipment such as line locators, metal locators, pressure gauges, sawzall, augers, b-box keys, meter reading equipment, etc. Uses various hand and power tools.

Works with teams to complete assigned projects on time.


Functional / Technical Skills

Organizational Agility

Time Management

Problem Solving

Learning on the Fly

Experience / Education


0-2 years of experience in the water industry.


High School Diploma or equivalent required.


Works overtime, when required.

We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants

based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Company info

Illinois American Water

Company Profile

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